Refund policy
RETURN & REFUND POLICY
Last updated: September 20, 2026
At Mari’Anna Tees, we carefully select each piece with quality, style, and customer experience in mind. We want you to feel confident shopping with us.
Please review this policy before making a purchase.
RETURN WINDOW
We accept eligible return requests within 14 days after the order has been delivered.
To qualify for a return, your item must be:
• unworn and unused
• in the same condition in which it was received
• free from stains, odors, makeup, pet hair, or signs of wear
• returned with original tags and packaging when applicable
• accompanied by the order number or other proof of purchase
Items returned without prior approval may not be accepted.
STARTING A RETURN
To request a return, contact Mari’Anna Tees at:
Email: mariannatees@gmail.com
Phone: 440-673-3838
Please include:
• your name
• order number
• item you wish to return
• reason for the return
• photographs when the item is damaged, defective, or incorrect
If your return is approved, we will provide return instructions and the appropriate return shipping address.
Please do not send a return to the Mari’Anna Tees business mailing address unless we specifically instruct you to do so.
Because some products may be fulfilled by different approved suppliers or fulfillment partners, the authorized return location can vary by product and order.
RETURN SHIPPING
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return resulted from an error by Mari’Anna Tees or one of our fulfillment partners.
We strongly recommend using a trackable shipping service when returning an item.
Mari’Anna Tees is not responsible for customer return packages that are lost before reaching the authorized return destination.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and make it right.
Please include clear photographs of:
• the affected item
• the damage or defect
• the packaging when relevant
• the shipping label when requested
For an approved damaged, defective, or incorrect-item claim, Mari’Anna Tees may provide an appropriate replacement, exchange, refund, or other resolution depending on the circumstances.
When the error is ours or that of an approved fulfillment partner, the customer will not be required to pay return shipping for the affected item when a return is required.
SIZE, FIT & CHANGE-OF-MIND RETURNS
Please review product descriptions, measurements, sizing information, and available size charts before ordering.
Eligible items that do not fit as expected or that you decide not to keep may be returned within the 14-day return window, provided they meet the return eligibility requirements in this policy.
Return shipping for size, fit, color preference, or change-of-mind returns is the responsibility of the customer unless otherwise stated.
EXCHANGES
The availability of exchanges depends on current inventory.
If you would like a different size, color, or eligible replacement item, contact us first.
In some situations, the fastest option may be to return the original eligible item and place a new order after the return has been approved.
We cannot guarantee that a replacement size, color, or style will remain in stock while a return is being processed.
NON-RETURNABLE ITEMS
Certain items cannot be returned unless they arrive damaged, defective, or incorrect.
These may include:
• gift cards
• personalized or custom-made products
• items clearly marked Final Sale
• products that have been worn, used, washed, altered, or damaged after delivery
• products missing required tags or original packaging when applicable
• products that cannot be returned for health, hygiene, or safety reasons once opened or used
If you are unsure whether an item is eligible for return, contact us before sending anything back.
SALE ITEMS
Unless an item is clearly marked Final Sale, purchasing an item at a discounted or promotional price does not automatically make it ineligible for return.
Items specifically identified as Final Sale cannot be returned for change of mind, size, fit, or preference, except where required by law or where the item arrived damaged, defective, or incorrect.
ORDER CANCELLATIONS
We begin processing orders as quickly as possible.
If you need to request a cancellation or change, contact us immediately.
We will try to accommodate the request, but we cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.
REFUNDS
After an approved return is received and inspected, we will notify you of the return decision.
If approved, the refund will be issued to the original payment method.
Please allow time for your bank, credit card issuer, or payment provider to process and post the refund after it has been issued.
Processing times vary by financial institution.
If more than 10 business days have passed after we confirm that your refund was issued and you still have not received it, contact us at mariannatees@gmail.com.
PARTIAL REFUNDS
In limited circumstances, only a partial refund may be approved when permitted by law, such as when an item is returned with missing components, damaged packaging, or signs of use that were not caused by Mari’Anna Tees or the fulfillment partner.
We will communicate any such determination before completing the refund.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it, first check:
• around the delivery location
• with household members
• with neighbors when appropriate
• your building office, mailroom, or package receiving area
• directly with the shipping carrier
If you still cannot locate the package, contact Mari’Anna Tees with your order number so we can review the available tracking information.
LOST SHIPMENTS
If tracking indicates that a package may have been lost in transit, contact us with your order number.
We will review the available shipment information and work with the applicable carrier or fulfillment partner when appropriate.
A resolution may include a replacement, refund, carrier claim, or other appropriate action depending on the circumstances.
THIRD-PARTY FULFILLMENT
Some Mari’Anna Tees products may be stored, processed, or shipped by approved third-party suppliers or fulfillment partners.
Because of this, return locations and return instructions can vary by item.
Always contact Mari’Anna Tees before mailing a return.
Do not independently return merchandise to an address shown on the original shipping package unless we specifically authorize that address for your return.
EUROPEAN UNION / EEA CUSTOMERS
Where applicable law provides customers with additional cancellation, withdrawal, return, refund, or conformity rights, those legal rights will apply.
Nothing in this policy is intended to limit consumer rights that cannot legally be waived.
CONTACT US
Questions about returns, exchanges, damaged items, or refunds can be directed to:
Mari’Anna Tees
Website: mariannatees.com
Email: mariannatees@gmail.com
Phone: 440-673-3838
Business mailing address:
4800 W Lovers Ln Apt 213
Dallas, TX 75209
Please contact us before returning merchandise because the approved return address may be different from our business mailing address.