Frequently Asked Questions
When will my order arrive?
Processing and delivery times vary by item. Estimated shipping information is provided during checkout when available, and tracking details are sent once your order is on the way. If your order contains multiple items, they may arrive separately.
Where do you ship from?
Our collection is sourced through carefully selected brand and fulfillment partners. Many of our current pieces ship from within the United States. Please refer to the individual product and checkout information for the most accurate shipping details.
Will I receive tracking information?
Yes. When tracking is available for your shipment, you’ll receive it after your order has been processed and shipped.
Why might items from the same order arrive separately?
Some pieces may be fulfilled from different locations. When that happens, your order can arrive in more than one package. You are only charged for the items you ordered.
How do I know which size to choose?
Because sizing can vary between styles, check the sizing information on each product page before ordering. If measurements or fit notes are provided, use those rather than relying only on your usual size.
What if something doesn’t fit or I change my mind?
Please review our Return Policy before purchasing for current eligibility, time limits, exclusions, and return instructions. We want those terms to be clear before you place your order.
Can an item sell out after I see it online?
Yes. Mari’Anna carries a curated assortment, and availability can change quickly. An item or specific size may sell out and may not always be restocked.
Will sold-out pieces be restocked?
Some will; some won’t. Restocks depend on availability from the brands and partners behind each piece. If something you love disappears, check back for updates or similar additions to the collection.
How do I care for my item?
Follow the care instructions provided with the product whenever available. Materials and construction differ between pieces, so we don’t recommend using one care method across the entire collection.
How can I contact Mari’Anna about my order?
Use our Contact page and include your order number so we can identify the purchase and help you faster. Please never post payment information publicly.