Frequently Asked Questions (FAQ) - Drop Shipping for Customers

1. What is drop-shipping?

   • Drop shipping is a retail fulfillment method where the online store does not keep the products it sells in stock. Instead, products are shipped directly from the supplier to the customer.

2. How does drop shipping benefit me as a customer?

   • You enjoy a wider selection of products, as Mari'Anna Tees can offer a diverse range without the constraints of maintaining physical inventory. Additionally, prices may be more competitive due to reduced overhead costs.

3. Is drop shipping secure for my personal information?

   • Absolutely. Mari'Anna Tees prioritizes customer privacy and uses secure payment gateways to protect your personal information during transactions.

4. How are shipping costs and delivery times determined?

   • Shipping costs and delivery times depend on the supplier and your location. You will receive estimated delivery times, and tracking information after your purchase.

5. Can I track my order?

   • Yes, you will receive tracking information for your order. You'll receive details once your order has been shipped, allowing you to monitor its progress until it reaches your doorstep.

6. What if I need to return an item?

   • Your satisfaction is our priority. Please review the return policy on the website, and if you have any questions, don't hesitate to contact customer service for guidance on the return process.

7. Is the quality of drop-shipped products guaranteed?

   • We collaborate with reliable suppliers to ensure the quality of their products. Check product reviews and descriptions for more information, and reach out to customer service if you have specific concerns.

8. Are there any additional fees I should be aware of?

   • There are no additional fees beyond the product price and shipping costs. Ensure you review the checkout page for a transparent breakdown of costs before completing your purchase.

9. Can I cancel or modify my order after placing it?

   • Once an order is placed, it enters processing quickly. Contact customer service as soon as possible if you need to cancel or modify your order, and we will assist you based on the current status of your order.

10. How do I contact customer support if I have questions or issues?

    • Our contact information on their website, including email addresses or customer support forms. Feel free to reach out with any questions or concerns, and their support team will assist you promptly.

Remember, communication is key. If you have any uncertainties or need clarification, don't hesitate to reach out to our customer support team. We are here to ensure your shopping experience is smooth and enjoyable.